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Mr. Arthur Pereira Reinoldes

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RE: Introduce Yourself! (New for 2026)

Posted By Arthur Pereira Reinoldes 05-12-2026 12:08
Found In Egroup: Welcome Community \ view thread
Welcome @Kieran Exley ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Arthur Pereira Reinoldes 05-12-2026 12:01
Found In Egroup: Welcome Community \ view thread
Welcome @Juliano De Paiva! ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Arthur Pereira Reinoldes 05-12-2026 11:57
Found In Egroup: Welcome Community \ view thread
Hey Dominik! Welcome! ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Data Actions - Store Error APIs

Posted By Arthur Pereira Reinoldes 05-12-2026 11:40
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hey @Edgar Dreger I think you need to build a custom report based on participant data to get more details, but for sure, if this was presented on native report will be really useful. In the data action report, they could also show interaction IDs with errors, which would help with troubleshooting. ...

RE: Introducing myself

Posted By Arthur Pereira Reinoldes 05-12-2026 11:16
Found In Egroup: Welcome Community \ view thread
Hello @Iury Santos Welcome to our community! If you need something, count on me. ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Introducing myself!!🧡

Posted By Arthur Pereira Reinoldes 05-12-2026 11:13
Found In Egroup: Welcome Community \ view thread
Hi @Marie-Eleonore Artinano. Welcome! ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Hello from Luiz Bandeira at Coddera

Posted By Arthur Pereira Reinoldes 05-12-2026 09:29
Found In Egroup: Welcome Community \ view thread
Hello, Luiz! Welcome aboard! ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Let's talk about Agent Copilot

Posted By Arthur Pereira Reinoldes 05-12-2026 09:25
Found In Egroup: Genesys Cloud - Main \ view thread
That's great, Mateus! One common mistake that I've seen is customer don't have a clear proposal for Copilot, so they try to create a standard set os answers. If you think that Copilot is an assistant and not an agent, you can get a good start. There is no alternative; Copilot has a continuous ...

RE: Introducing Myself

Posted By Arthur Pereira Reinoldes 05-12-2026 09:21
Found In Egroup: Welcome Community \ view thread
Welcome @Kevin Roddis ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Automating agent On Queue status based on real-time demand (feedback welcome)

Posted By Arthur Pereira Reinoldes 05-12-2026 09:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, @Phaneendra Avatapalli. That's a good idea. An automated process inside Genesys will probably help a lot for operations managers. Voted! ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Improving Agent Copilot Knowledge Isolation in Multi-Brand Environments

Posted By Arthur Pereira Reinoldes 05-12-2026 09:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, Lilian! That's great! When we have a large environment, the key is to divide and conquer. Copilots properly separated by queues is very important. ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Best to Use Conversations API or Analytics API to Get Call Data

Posted By Arthur Pereira Reinoldes 05-12-2026 08:02
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, Jean. Here we have some extractions running after hour so we use /api/v2/analytics/conversations/details/jobs. Some api appear in both categories, and they are the same, so it will depend on your real necessity. For massive extractions /queries and /jobs will help a lot. ------- ...

RE: Introducing Myself

Posted By Arthur Pereira Reinoldes 05-12-2026 07:53
Found In Egroup: Welcome Community \ view thread
Hello @Dave Stockdale! Welcome! ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Let's talk about Agent Copilot

Posted By Arthur Pereira Reinoldes 05-11-2026 19:50
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, Daniel. That's it! I've experienced this problem in my fist customer. They have more than five articles with similar topics. Until we make a cleaning base, we have a lot of wrong answers. ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Let's talk about Agent Copilot

Posted By Arthur Pereira Reinoldes 05-11-2026 19:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hey, Elisson Planning is the key! Build article without a solid strategy will generate a confusing base. ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Let's talk about Agent Copilot

Posted By Arthur Pereira Reinoldes 05-11-2026 19:44
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, David Perfect. I think that customer first thinking is, if they create a long article with detailed steps they can avoid mistakes, but in the end, they create a scenario were agents get lost. ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Let's talk about Agent Copilot

Posted By Arthur Pereira Reinoldes 05-11-2026 18:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hey Gabriel. That's the point! If you start with top intents and find your way to "build" your copilot, you will have a successful case. ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Copilot and Wrap ups codes

Posted By Arthur Pereira Reinoldes 05-11-2026 17:38
Found In Egroup: Genesys Casual \ view thread
Hello Luis. The most important thing when you want to work with wrap-up suggestions is to properly configure the code descriptions. Without this, you will probably face a lot of wrong recommendations. The key concept for Copilot for me is to reduce duplicated or similar objects and work ...

RE: Hello everyone!

Posted By Arthur Pereira Reinoldes 05-11-2026 13:45
Found In Egroup: Welcome Community \ view thread
Welcome, @Edgar Dreger Very nice to have you here, for sure, you can contribute a lot to our community! ------------------------------ Arthur Pereira Reinoldes ------------------------------

RE: Remove Conversations originating in the prior day?

Posted By Arthur Pereira Reinoldes 05-11-2026 12:20
Found In Egroup: Genesys Cloud - Main \ view thread
Hello @Erin Thomsen You can try to use some conversation duration filters; maybe it can help. ------------------------------ Arthur Pereira Reinoldes ------------------------------