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Mr. Edgar Dreger

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RE: Introduce myself and go meet LittleGC!

Posted By Edgar Dreger 05-12-2026 12:10
Found In Egroup: Welcome Community \ view thread
Hello @Marcus Andree Very welcome to our community! 😀 ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------ ...

RE: My Secret to Passing a Certification Exam

Posted By Edgar Dreger 05-12-2026 12:06
Found In Egroup: Certification and Training \ view thread
Hi Francis Guo! I really enjoy using the labs that Genesys makes available. Too bad that AI certificates still don't have labs. It helps a lot to apply in practice and, at least for me, reduces the need to read ebooks more than once or twice. Regards! ------------------------------ --------------------- ...

RE: Introducing myself

Posted By Edgar Dreger 05-12-2026 11:53
Found In Egroup: Welcome Community \ view thread
Hello Francis Guo Very welcome to our community! 😀 ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------ ...

RE: Introducing myself

Posted By Edgar Dreger 05-12-2026 11:46
Found In Egroup: Welcome Community \ view thread
Hello @Iury Santos Very welcome to our community! 😀 ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------ ...

Data Actions - Store Error APIs

Posted By Edgar Dreger 05-12-2026 11:26
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello everyone! It would be great if we could store the API errors that we receive when we trigger them via Data Action. From the flows we can only identify if there was success, failure or timeout, and through reports we can see the type of error (4xxx, 5xxx, for example), but without the exact ...

RE: Hello from Luiz Bandeira at Coddera

Posted By Edgar Dreger 05-12-2026 09:15
Found In Egroup: Welcome Community \ view thread
Hi @Luiz Santos Bandeira! Very welcome to the community!! 😀 ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------ ...

RE: Introducing myself!!🧡

Posted By Edgar Dreger 05-12-2026 06:38
Found In Egroup: Welcome Community \ view thread
Hi @Marie-Eleonore Artinano Very welcome to the community!! 😀 ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------ ...

RE: Renewal of Genesys Cloud Professional

Posted By Edgar Dreger 05-11-2026 16:59
Found In Egroup: Certification and Training \ view thread
Hello @Jai Nargas! Yes, there is! If you are part of the orchestrator program, you can exchange 200 points for a certification exam, including Genesys Cloud Professional. ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------- ...

RE: May Rockstar...ROCKS HARD!

Posted By Edgar Dreger 05-11-2026 16:35
Found In Egroup: Genesys Casual \ view thread
Congratulations @Kaio Oliveira!! ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------

RE: Favourite book of all time

Posted By Edgar Dreger 05-11-2026 16:31
Found In Egroup: Genesys Casual \ view thread
I really liked the book The Burnout Society - Byung-Chul Han. Contemporary subject. ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------

RE: Idea CEV-I-742: Option to enable Audio/RTP capture in the PCAP download

Posted By Edgar Dreger 05-11-2026 16:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Elisson, That's a great idea and will be very helpful. I voted. ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------

Hello everyone!

Posted By Edgar Dreger 05-11-2026 13:39
Found In Egroup: Welcome Community \ view thread
Hello everyone! My name is Edgar Dreger, and I have been working with Genesys since 2015. I am a Brazilian analyst specializing in Genesys Engage and Cloud. But my current focus is on the Genesys Cloud. I joined this community some time ago, but I'm just now enjoying it! 😄 I am currently ...

RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

Posted By Edgar Dreger 05-11-2026 13:08
Found In Egroup: Genesys Casual \ view thread
Totally agree! ------------------------------ ------------------------------ Edgar Dreger Senior Genesys Analyst ------------------------------ ------------------------------

RE: Happy Earth Day- What "green" activities do you do?

Posted By Edgar Dreger 05-11-2026 12:59
Found In Egroup: Genesys Casual \ view thread
I once lived in a place where I helped to order recyclables collectors. In addition to helping nature, this resulted in resources for community improvements. ------------------------------ ------------------------------ Edgar Dreger Senior Genesys Analyst ------------------------------ ----------- ...

RE: New Genesys Cloud CX connector with Salesforce - Auto Answer

Posted By Edgar Dreger 03-10-2026 19:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hello! We had the same scenario here with our client. We hope that in the future, the control of the auto-answer will remain on the Genesys side. ------------------------------ Edgar Dreger Senior Genesys Analyst ------------------------------ ------------------------------ Edgar Dreger -- ...

RE: Next Q&A Show - What AI Topic & Questions Would You Like Covered?

Posted By Edgar Dreger 10-21-2025 12:48
Found In Egroup: Genesys Cloud - Main \ view thread
Hello everyone, Do we already have real and challenging troubleshooting cases that are related to AI? This could be shared to help us see the evolution of AI, how customers are using and seeing the solution and also as support material. ------------------------------ Edgar Dreger --------- ...

RE: Hello everyone!

Posted By Edgar Dreger 10-15-2025 09:51
Found In Egroup: Welcome Community \ view thread
Welcome @Luiz Rosa ------------------------------ Edgar Dreger ------------------------------