Ramamoorthy Shanmugam

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Unified Collaboration Senior consultant with 13 plus years of extensive work experience in Cisco Contact Center Enterprise/Genesys Cloud CX Voice for Design, Implementation, Upgrade and Support for UCCE /PCCE deployment models, IP Telephony, VMware, Windows servers, Cisco UCS and Data Networking.

Core Competencies: -

Technology Specialist for Cisco UCCE/PCCE/UC/Genesys Cloud CX -Greenfield deployments, Technology Refresh /Common Ground Upgrade, and support for medium to large enterprise on-prem/cloud customers.


1.Cisco UCCE/PCCE/UC/WxCC/Genesys cloud CX, UCS and Windows Platforms

2.Cisco ICM, CVP, CUCM, IM& P, Finesse and CUIC Ver 7.5 to 12.6.x

3.Cisco Add-on devices, VVB, vCUSP, VG, CUBE, Email, Chat and Social media

4.Genesys Voice Inbound, Architect, Outbound, Reporting, Survey, Digital Email/Chat, and social channels

5.VMware, UCS, Windows, SQL Operating system

6.Third-party Verint, Zoom Recording Solution Ver 15.2 and pre-built integrations CRM tools.

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Badge Series 3 - Prestige