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Overview This 1- hour webinar taking a deeper dive into the functionality of Agent Assist. Content We will showcase current capabilities of Agent Assist and introduce new features such as auto summarization for interactions. Genesys Agent Assist uses AI to offer potential answers to...
05-29-2024 | 11:00 - 12:00 ET
In this video @Santosh Bhandari and I discuss ways Agents, using Genesys Cloud in SFDC, can leverage Gensys Cloud Agent Assist. In one of the processes, to use iFrame to embed AA in the SF page, Santosh uses a visualforce page code snippet. This is the sample he used: <apex:page >...
Genesys Agent Assist for Saleforce.mp4
In this video @Guru Prasadh Jeevan Rao talks about how to evaluate schedule groups in Architect bots and digital bots before ACD transfer. Flow authors can now configure flows to evaluate schedule groups before they run the Transfer to ACD action in Architect voice and digital bot flows....
20240429_FeatureReview_CX_Digital_Evaluate schedule groups in Architect bots and digital bots before ACD transfer_GP.mp4