In this video @Christopher Visick talks about the new functionality in GenesysCloud CoPilot for Agent Recognition Supervisors can now use the Agent Recognition Assistant AI Agent to quickly create and retrieve recognitions for agents using conversational prompts, without...
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In this video @Kumar Sanjeevi talks about AI insights and "reasons for customer sentiment" Administrators can now view AI insights to understand the reasons behind customer sentiment. The Reason for Sentiment feature helps teams quickly understand the drivers behind customer...
In this video I take us through Guides in AI Studio. Genesys Cloud introduces Guides for virtual agents in AI Studio, the new central hub in Genesys Cloud for building AI experiences. AI Studio Guides enable business teams to create intelligent and adaptable virtual agents using natural...
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In this video @Guru Prasadh Jeevan Rao talks about customizable summaries in AI Studio. Administrators can now customize how summaries appear in Agent Copilot. These configurations customize the summaries that Agent Copilot generates, including level of detail, custom insights, formatting,...
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