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In this video I take us through Guides in AI Studio. NOTE : On August 28 , Genesys will introduce a new packaged offering with these capabilities. At that time, Genesys Cloud AI Studio and Custom Conversation Summaries will remain available at no additional cost, while AI Guides will...
In this video @Guru Prasadh Jeevan Rao talks about customizable summaries in AI Studio. Administrators can now customize how summaries appear in Agent Copilot. These configurations customize the summaries that Agent Copilot generates, including level of detail, custom insights, formatting,...