In this video @Christopher Visick talks about the premium AppFoundry vendor named Operative Intelligence. Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable...
In this video @Christopher Visick talks about the Genesys AppFoundry Vendor named "EVA for Genesys Cloud" in a short video presentation. EVA, is a cutting-edge Voice Biometric solution that revolutionizes the way organizations verify customer identities and enhance security in contact...
In this video @Christopher Visick talks about the Genesys AppFoundry Vendor named "Mobile Office" in a short video presentation. Mobile Office is the Mobile App for Genesys Cloud that allows you to handle all types of Genesys interactions directly on your phone in a secure...
Presenter: Kei Obusan This guide provides an overview of how to set up and maximize your Radarr by Genesys trial or subscription. You'll find links to essential reference guides and a list of Dos and Don’ts for effectively using the app. Links: How to install Radarr by Genesys ...
Radar Post-Installation Guide.mp4
In this video @Christopher Visick t alks about the new AppFoundry vendor named "Cinareo". Their solution will complement your GenesysCloud WFM tools with capacity planning functionality. Cinareo is an innovative cloud-based application that lets you build capacity plans easily for...
20241121_AppFoundry_Cinareo_Capicity_Planning_CV.mp4
In this video @Christopher Visick talks about the GenesysCloud AppFoundary partner, "Glider" Behind every great payment interaction there needs to be a truly secure payments platform. GliderPay is this. The Glider omnichannel payment platform is for today’s anytime,...
20240201_AppFoundry_Glider_CV.mp4
In this video @Christopher Visick talks about the premium AppFoundry Application "ChatTranscriptsCX". One of the most requested features for Genesys Cloud is the ability to share chat transcripts with customers. ChatTranscriptsCX solves this need by integrating the ability to...
20240123_AppFoundry_StratusCX_Chat TranscriptsCX_CV.mp4
In this video @Christopher Visick talks about the premium AppFoundry Application "ScreenMeet". The ScreenMeet platform completes digital transformation initiatives for Genesys CX customers. Contact center agents can remotely connect with customers on any device on any OS, on the...
20231204_AppFoundry Vendor Presentation_ScreenMeet_Main.mp4
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