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In this video @Christopher Visick talks about the Genesys AppFoundry Vendor named "Mobile Office" in a short video presentation. Mobile Office is the Mobile App for Genesys Cloud that allows you to handle all types of Genesys interactions directly on your phone in a secure...
Presenter: Kei Obusan This guide provides an overview of how to set up and maximize your Radarr by Genesys trial or subscription. You'll find links to essential reference guides and a list of Dos and Don’ts for effectively using the app. Links: How to install Radarr by Genesys ...
Radar Post-Installation Guide.mp4
In this video @Christopher Visick t alks about the new AppFoundry vendor named "Cinareo". Their solution will complement your GenesysCloud WFM tools with capacity planning functionality. Cinareo is an innovative cloud-based application that lets you build capacity plans easily for...
20240419_AppFoundry_Cinareo_Capicity_Planning_CV.mp4
In this video @Christopher Visick talks about the GenesysCloud AppFoundary partner, "Glider" Behind every great payment interaction there needs to be a truly secure payments platform. GliderPay is this. The Glider omnichannel payment platform is for today’s anytime,...
20240201_AppFoundry_Glider_CV.mp4
In this video @Christopher Visick talks about the premium AppFoundry Application "ChatTranscriptsCX". One of the most requested features for Genesys Cloud is the ability to share chat transcripts with customers. ChatTranscriptsCX solves this need by integrating the ability to...
20240123_AppFoundry_StratusCX_Chat TranscriptsCX_CV.mp4
In this video @Christopher Visick talks about the premium AppFoundry Application "ScreenMeet". The ScreenMeet platform completes digital transformation initiatives for Genesys CX customers. Contact center agents can remotely connect with customers on any device on any OS, on the...
20231204_AppFoundry Vendor Presentation_ScreenMeet_Main.mp4
In this video @Christopher Visick talks about the premium AppFoundry Application "Time Doctor". Whether you are in-office, hybrid, or operating remote teams, you can boost transparency, accountability, and performance for your customers with automated time tracking and...
20230906_AppFoundry_Review_TimeDoctor_Presentation_CV.mp4
In this video @Christopher Visick talks about the AppFoundry Premium Partner SightCall SightCall is a visual assistance platform for organizations that need to reduce costs while still delivering innovative service with a competitive edge. With live video and annotation capabilities...
230426_AppFoundry_SightCall_VendorTeaser.mp4
In the second part of the two parts presentation, Rebecca & Chris gives a walkthrough of the generated report of Customer insights Appfoundry app and how to infer the data to make informed decisions AppFoundry Link - https://appfoundry.mypurecloud.com/filter/genesyscloud/listing...
Appfoundry_Customer Insights_Part 2_RH_20230502.mp4
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