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In this video @Takakiyo Ikari talks about how to limit agent actions during co-browse sessions. Administrators can now further limit agent actions during a co-browse session, allowing agents to act only as spectators rather than guide the co-browse experience. Administrators can disable the...
In this video @Takakiyo Ikari talks about co-browse for voice via Messenger. Administrators can now easily support co-browse for voice using their Messenger deployment. During voice interactions, customers can use co-browse to share their browser view with agents and help overcome friction...
20240214_FeatureReview_CX_Unified Communication & Collaboration_Co-Browsing for Voice_TI.mp4
In this video @Takakiyo Ikari reviews the improvements to the messenger co-browse toolbar. Customers can now use the new co-browse toolbar to perform drag and drop functionalities. Agents can also use the co-browse toolbar to request that the customer navigate to an agent-chosen URL. For...
20231018_FeatureReview_DX_Digital Web & Mobile Messaging_Co-browse Toolbar Improvements_TI.mp4