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In this video, Rebecca discusses two new features, "Division-aware configuration objects default to all divisions & Assign divisions to secondary statuses" Division-aware configuration objects default to all divisions Genesys Cloud now assigns new configuration objects to All divisions...
20231018_FeatureReview_Account Management_All Division and Divisions for Secondary Status_RH.mp4
In this video, Guru discusses a new feature "Assign a permission to grant a role to a user by division" Division-Aware Role Management setting allows customers to require an admins’ role to be scoped to the division they assign to other users’ roles. For more information, see Enable...
20230705_FeatureReview_CX_Open Platform_Assign a permission to grant a role to a user by division_GP_1.mp4
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.