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Division support for external contacts bulk import

In this video @Mark Bernardo talks about division support for external contacts bulk import. Administrators can now assign divisions to contacts during a .csv bulk import in External Contacts. Previously, contacts imported via .csv were assigned to the Unassigned division by default. With...

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Division assignment for external contacts and external organizations

In this video, @Mark Bernardo discusses a new feature "Division assignment for external contacts and external organizations" Administrators and contact center managers can now control access to external contacts and external organizations by assigning them to divisions. This update helps...

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Division-aware configuration objects default to all divisions & Assign divisions to secondary statuses

In this video, Rebecca discusses two new features, "Division-aware configuration objects default to all divisions & Assign divisions to secondary statuses" Division-aware configuration objects default to all divisions Genesys Cloud now assigns new configuration objects to All divisions...

20231018_FeatureReview_Account Management_All Division and Divisions for Secondary Status_RH.mp4

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Assign a permission to grant a role to a user by division

In this video, Guru discusses a new feature "Assign a permission to grant a role to a user by division" Division-Aware Role Management setting allows customers to require an admins’ role to be scoped to the division they assign to other users’ roles. For more information, see Enable...

20230705_FeatureReview_CX_Open Platform_Assign a permission to grant a role to a user by division_GP_1.mp4