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In this video, @Christopher Visick discusses a new feature "Supervisor WEM dashboard" Supervisors can now access a single, centralized, and prioritized view of the information needed to better manage their team and employees. This feature helps supervisors understand where their attention...
20240527_FeatureReview_EX_Gamification & Performance Management_WEM_Supervisor WEM dashboard_CV.mp4
In this video, Stalin discusses a new feature "APIs to integrate external learning modules" Learning administrators can now assign and report on external content from Genesys Cloud via learning APIs by integrating third-party learning management systems. This feature enables customers to use...
20240214_FeatureReview_CX_WEM_Introduce External Learning Modules_SS.mp4
In this video, Chris discusses the new feature "Increased limits for workforce management dimensions". Workforce management increased the maximum allowable number of some configuration items. With this release, the maximum value for business units per organization goes from 50 to 250,...
20230726_FeatureReview_EX_WEM_Increased limits for workforce management dimensions_CV.mp4
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In this video, Fegy discusses a new feature "Call recording and quality management support in Genesys Cloud EX" Organizations that have the Genesys Cloud EX license can now upload call interaction recordings from an external platform to Genesys Cloud. This feature enables supervisors to...
20230628_FeatureReview_EX_Employee Development_FS.mp4
Title : Improved Module Scheduling Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Christopher talks about the new features improvements in scheduling staff in the Development &...
FeatureReview_EX_Scheduling_Improved module scheduling_CV_20230222.mp4
In this video, Chris presents the feature - Introducing the Genesys Cloud EX license Genesys Cloud now offers an employee experience license package, Genesys Cloud EX. The new package enables organizations to use the Genesys Cloud platform for key workforce engagement capabilities on...
FeatureReview_EX_WEM_Base Product_CV_20230118.mp4