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Evaluation data access via consolidated reporting views

In this video @Christopher Visick talks about the change in evaluation data access via consolidated reporting views Administrators can now access evaluation data through consolidated reporting views, and Genesys Cloud will retire the Performance > Overview (Evaluations) page....

Discussion Thread 4

As a QA I want to pass over the evaluation results to a coach

Library Entry

Enable/disable evaluation and survey data in Interactions and My Interactions views

In this video @Fegy Simon talks about how to e nable and/ or disable evaluation and survey data in the Interactions and My Interactions views Supervisors and managers can now use permissions to grant or deny agent evaluation and survey data access in the Interactions view and...

20240110_FeatureReview_CX_Permissions for evaluation and survey data access.mp4

Library Entry

Overview - Quality Management Functionality within GenesysCloud

Description : In this video @Christopher Visick gives an overview of the Quality Management functionality that exists within GenesysCloud. To read more about the Quality Management solution that is available within GenesysCloud please visit the Resource Centre here ...

20230504_WEM_Quality_Management_Overview_CV (1).mp4

Library Entry

Evaluation Assistance

Title : Evaluation Assistance Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Fegy is discussing the new feature regarding Evaluation Assistance functionality Quality...

FeatureReview_EX_Quality Management_Evaluation Assistance_FS_20230125.mp4

Discussion Thread 2

Interaction scoring