Discussion Thread 4

Refresh of Profile Panel UI

Library Entry

Refresh of Profile Panel UI

#Roadmap/NewFeatures #ExternalContacts #SingleCustomerView #Agent #DigitalChannels

PURE-4955 Refresh of Profile Panel UI.pptx

Library Entry

Enhanced external contacts data access control for agents

In this video, John discusses a new feature "Enhanced external contacts data access control for agents" Administrators can now use the External contacts > Session > View and the Journey > Session > View permissions to control whether or not agents only view customer journey data...

20240214_FeatureReview_GPE_Enhanced external contacts data access control for agents_JS.mp4

Library Entry

External contact management user interface refresh

In this video I review the feature external contact management user interface refresh. External Contacts has a new look and feel. Improvements to the user interface include alignment with the appearance of contact and organization views, a more streamlined process to create and edit contacts...

20231129_CX_Platform Administration_Updated Contact Management UI_RH.mp4

Discussion Thread 12

Coming soon: Refresh of Contact Management UI