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In this video, @Mark Bernardo discusses a new feature "Division assignment for external contacts and external organizations" Administrators and contact center managers can now control access to external contacts and external organizations by assigning them to divisions. This update helps...
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In this video @Guru Prasadh Jeevan Rao discusses a new feature "Division-aware permissions and APIs for external contacts" Administrators can now view new division-aware external contacts permissions and developers can see the division ID field in select contacts APIs. This update precedes...
In this video @Guru Prasadh Jeevan Rao discusses a new feature "Enhanced bulk import for external contacts" Administrators can now use enhanced bulk import tools for external contacts in Genesys Cloud. This update includes several new features designed to simplify and improve data import...
In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Identifier claim management for external contacts" Administrators can now view and manage identifier claims more effectively with new iconography in the Profile panel and External Contacts view. The icons indicate whether...
#Roadmap/NewFeatures #ExternalContacts #SingleCustomerView #Agent #DigitalChannels
PURE-4955 Refresh of Profile Panel UI.pptx
In this video, John discusses a new feature "Enhanced external contacts data access control for agents" Administrators can now use the External contacts > Session > View and the Journey > Session > View permissions to control whether or not agents only view customer journey data...
20240214_FeatureReview_GPE_Enhanced external contacts data access control for agents_JS.mp4
In this video I review the feature external contact management user interface refresh. External Contacts has a new look and feel. Improvements to the user interface include alignment with the appearance of contact and organization views, a more streamlined process to create and edit contacts...
20231129_CX_Platform Administration_Updated Contact Management UI_RH.mp4