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In this video @Shigeki Sahashi talks about the enhanced control over agent assistance access. Administrators can now use the new Chat > agentassistance > Access permission to grant or remove user access from the Agent Assistance functionality. This feature enables administrators to...
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In this video, Guru discusses a new feature, "Introducing metrics and reporting for Genesys Agent Assist" The Agent Assist Performance dashboard now provides an overview of the effectiveness of knowledge for agents using Genesys Agent Assist metrics, and reporting provides insight about...
20231220_FeatureReview_CX_Artificial Intelligence_Introducing metrics and reporting for Genesys Agent Assist_GP.mp4