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Title : Evaluation Assistance Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Fegy is discussing the new feature regarding Evaluation Assistance functionality ...
FeatureReview_EX_Quality Management_Evaluation Assistance_FS_20230125.mp4
Title : Scorecard tab improvements in the agent activity view Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Christopher presents about the new features on the Scorecard...
FeatureReview_EX_Gamification & Performance Management_Scorecard Monthly Calendar UX improvements_CV_20230222.mp4
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.