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In this video @Guru Prasadh Jeevan Rao & @Rebecca Harper talk about customized knowledge touchpoints for Predictive Engagement customer and journey attributes and surfacing article variations by Predictive Engagement segments for the Messenger Knowledge App. Knowledge authors can now...
20240228_20240214_FeatureReview_CX_AI_Surface article variations by GPE segments_RH_GP.mp4
In this video I review two features: Category and subcategory navigation in the knowledge portal and Header background and category icon images in the knowledge portal. Administrators can now customize the category and subcategory display layout in the knowledge portal. This feature provides...
20231115_FeatureReview_DX_Digital Admin_Improvements to layout and images on Knowldge Portal_RH.mp4