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In this video, Becky discusses the new feature "Two score-setting options for ranking waiting interactions" Administrators now have two options for ranking waiting interactions: they can use either the new interaction priority score or the existing conversation score, which combines priority...
20230802_FeatureReview_CX_Inbound_Two score-setting options for ranking waiting interactions_RH.mp4
Description : This series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. This time round we will be unpacking the application named “ ...
230330_AppFoundry_PureInsights_Historical_Review (1).mp4