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In this video, Guru discusses the new feature, "Introducing static download links for export" Users can now download the scheduled export’s CSV from a static link. Users can leverage the dynamically configured UI views, and use the static link to reference the data within their preferred BI...
20230517_FeatureReview_CX_Analytics_Introducing static download links for export_GP.mp4
In this video, Rebecca discusses the new feature, "Additional ringtone options for Communicate for iOS and Android" Genesys Cloud added ten new ringtone options to Communicate for iOS and Android mobile applications. These additional choices allow users to select a different ringtone than...
20230517_FeatureReview_CX_Unified Communication & Collaboration_Additional Ringtones for iOS & Android_RH.mp4
In this video, Joseph discusses the new feature, "Identify unused roles and permissions in the Admin UI" Administrators can now identify user-assigned roles and role-assigned permissions that have not been used in the last 30 days. This information helps administrators determine which...
20230503_FeatureReview_CX_Open Platform_Unused RolesPermissions_JR.mp4
In this video, Ludo discusses the new feature "Set SMS Phone Number pre-contact digital rule action" Outbound administrators can now use a new Set SMS Phone Number pre-contact digital rule action to change the sender’s SMS phone number for a contact when the campaign determines that the rule...
20230517_FeatureReview_CX_Outbound SMS sender number rule_LC.mp4
In this video, Chris discusses the new feature, "Historical adherence and shrinkage view updates for teams" Administrators and contact center supervisors can now enable team reporting in the workforce management historical adherence view and the historical shrinkage view. This feature enables...
20230510_FeatureReview_EX_Real Time Management_Historical Adherence and Shrinkage Updates_CV_1.mp4
In this video @Brian Feeney reviews "Display number of interactions routed via non-predictive routing method due to timeout" in the detail report. Administrators and supervisors can now view the predictive routing queue detail report when queues are set for predictive routing to review...
FeatureReview_DX_Artificial Intelligence_DispTimeoutsPredictiveRoutingReports_BF_20230503.mp4
In this video @Christopher Visick talks about Support for MDM browser authentication for Communicate for iOS. Communicate for iOS now supports additional mobile device management browser authentication for customers who have MDM requirements. For more information, see FAQs: Communicate for...
FeatureReview_CX_Open Platform_MDM browser authentication for Communicate for iOS_CV_20230503.mp4
In this video @Brian Feeney talks to us about Customer Journeys tab in the Interactions View. Administrators and contact center supervisors can now enable a the Customer Journeys tab in the Performance > Interactions View to see the last 60 days of the external contact’s journey history....
FeatureReview_CX_External Contacts & Journeys_CustomerJourneysTabInInteractionsView_BF_20230426.mp4
In this video, Stalin discusses the new feature - Filter by evaluation form name. Administrators and supervisors can now filter for evaluation form name, instead of names, in the My Evaluations view and then inspect performance data about the selected evaluation forms. For more information,...
20230419_FeatureReview_EX_Survey_Filter By Evaluation Form Name_SS.mp4
In this video, Brian discusses a new feature - "Add Max No Input task to Architect bot actions" Flow authors can now add a Max No Input branch to the Ask for Intent, Ask for Slot, and Ask for Yes/No actions in Genesys Dialog Engine Bot Flows, and to the Ask for Slot, Ask for Yes/No, and...
20230419_FeatureReview_DX_Digital_BotFlowsBranchSupport_BF.mp4