In this video, @Guru Prasadh Jeevan Rao and @Christopher Visick discusses a new feature "Trigger process automation based on topics, sentiment, or empathy" Administrators can now configure process automation to trigger workflows based on speech and text analytics results, including...
In this video @Joseph Ian Romero talks about how to trigger process automation from Coaching or Learning state changes. Administrators can now use Coaching or Learning state changes as triggers for process automation in Genesys Cloud. This feature enables automatic responses to specific...
In this video @Joseph Ian Romero talks about the notification topic for outbound message delivery failures. Developers can now enable a new notification topic that triggers when outbound web messaging messages fail to reach users. This feature helps developers integrate with process...
In th is video @Joseph Ian Romero talks about workforce management notifications for process automation triggers. Administrators can now use workforce management notification topics to configure triggers for process automation in Architect workflows. This update supports topics for...
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In this video, @Joseph Ian Romero discusses a new feature "Workflow triggers for collaborate chat messages" Administrators can now trigger Architect workflows each time that Genesys Cloud creates, updates, or deletes a Collaborate chat message. This feature allows organizations to automate...
In this video, Joseph discusses a new feature, "Triggers UI improvements" Administrators can now use all supported features in the Triggers API directly within the UI. This feature encompasses the use of JSON Output as a data type, along with the configuration options for Delayed Start and...
20240110_FeatureReview_CX_Self-Service & Engagement_Triggers UI_JR.mp4
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In this video @Joseph Ian Romero reviews the feature workflow trigger automation in Architect. Flow authors can now create and manage trigger automation in Architect workflows. This feature enables flow authors to direct Genesys Cloud to take a specific action when a certain event occurs....
20230913_FeatureReview_CX_Open Platform_Triggers UI_JR.mp4
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