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In this video, Joseph discusses a new feature, "Triggers UI improvements" Administrators can now use all supported features in the Triggers API directly within the UI. This feature encompasses the use of JSON Output as a data type, along with the configuration options for Delayed Start and...
20240110_FeatureReview_CX_Self-Service & Engagement_Triggers UI_JR.mp4
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In this video @Joseph Ian Romero reviews the feature workflow trigger automation in Architect. Flow authors can now create and manage trigger automation in Architect workflows. This feature enables flow authors to direct Genesys Cloud to take a specific action when a certain event occurs....
20230913_FeatureReview_CX_Open Platform_Triggers UI_JR.mp4