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In this video, Fegy discusses couple of important features, using quick meetings with Zoom or MS Teams in Genesys Cloud Key Links https://help.mypurecloud.com/articles/use-zoom-meetings-in-genesys-cloud https://help.mypurecloud.com/articles/use-microsoft-teams-in-genesys-cloud...
20230710_UseCase_CX_Quick Meetings with Zoom or Teams From GC_FS (2).mp4
In this video, Brian discusses about Genesys Cloud Support Center. The Genesys Cloud standalone support center uses your existing knowledge workbench articles to help answer and resolve customer questions. The benefits of using a support page are: Minimal site changes. You only need to...
20230707_UseCase_DX_Support Center_BF.mp4
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In this video, Guru discusses about Genesys Cloud Background Assistant (GCBA) - https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/ The video provides a walk through of creating a quality policy and demonstrating screen recording on web browser through...
20230710_Usecase_CX_GCBA_JR_GP-.mp4
In this video, Brian and Guru demonstrates the Single customer view through omnichannel communication. The demo provides interesting information about how the external contacts are identified, curated & stitched through live examples. https://help.mypurecloud.com/articles/single-customer...
20230606-Usecase-SingleCustomerView-Demo_BF_GP_1.mp4
In this video, Brian and Guru discusses the Single customer view, they provide introduction of External contacts, Single Customer view and how webvisits through predictive engagement can be tracked under Single Customer view. https://help.mypurecloud.com/articles/single-customer-view-overview...
20230606-Usecase-SingleCustomerView-Intro_BF_GP.mp4
This is a two part series on Business Continuity Planning. In this video @Christopher Visick talks about "How to Survive an outage with business continuity best practices using GenesysCloud" In the overview we discuss various outage scenarios and mitigation plans and...
20230621_BCP_OVERVIEW_CV (1).mp4