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In this video, Chris discusses the new feature, "Historical adherence and shrinkage view updates for teams" Administrators and contact center supervisors can now enable team reporting in the workforce management historical adherence view and the historical shrinkage view. This feature enables...
20230510_FeatureReview_EX_Real Time Management_Historical Adherence and Shrinkage Updates_CV_1.mp4
In this video @Christopher Visick shows us the "Topic" tab now available in the Summary and Detail views. Introducing new Topic tab in agent, queue, and flow summary and detail views Administrators and supervisors can now use the new Topic tab in agent, queue, and flow summary and...
FeatureReview_EX_WEM_New_Topic_Views_CV_20230413.mp4
Description : In this video @Christopher Visick talks about Evaluation source in evaluation cards Administrators and contact center supervisors can now see the evaluation source on an evaluation card. This feature enables supervisors to better understand how...
20230322_CV_WEM_Evaluation source in evaluation cards.mp4
Title : Historical Adherence Bulk Request API Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Joseph talks about the new Historical adherence bulk request API feature for...
FeatureReview_EX_Scheduling_Historical adherence bulk request API_JR_20230111.mp4
Title : Scorecard tab improvements in the agent activity view Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Christopher presents about the new features on the Scorecard...
FeatureReview_EX_Gamification & Performance Management_Scorecard Monthly Calendar UX improvements_CV_20230222.mp4