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2 results found for "#WFMSeries"
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Overview – WEM – WFM Series – Ep. 2 - Scheduling & Agent View

This is Episode 2 of the WEM Series on TAMStudios. In this video @Christopher Visick gives an overview on the Scheduling capabilities within the GenesysCloud WEM suite. It also includes an overview on how the agent & supervisor uses the WFM functionality within GenesysCloud. ...

20240527_WEM_WFM_Series_2_Scheduling_CV.mp4

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Christopher Visick
Added 06-02-2024
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Genesys Cloud Topics Community Videos ... Reporting/Analytics User Created   TAMStudios   WEM   WFMSeries Archive PureCloud WFM WFM Schedule Genesys Multicloud Workforce Management

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Overview – WEM – WFM Series – Ep. 1 – Forecasting

This is Episode 1 of the WFM Series on TAMStudios. In this video @Christopher Visick gives an overview of the Forecasting functionality within the GenesysCloud WEM suite. If your interested, grab a coffee and take a seat to learn about the current functionality that is available within...

240616_WEM_WFM_Series_Forecasting_CV_1.mp4

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Christopher Visick
Added 02-16-2024
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Genesys Cloud Topics Community Videos ... User Created   forecasting   TAMStudios   WEM   WFMSeries Archive PureCloud WFM Genesys Multicloud Workforce Management
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