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In this video Guru presents the feature - "Participant names and avatars in Genesys Messenger" Administrators can now add participant names and avatars to agents and bots. The names and avatars appear to customers who interact via Messenger. Administrators can specify bot names and...
FeatureReview_DX_Digital_Participant names and Avatar in Messenger_GP_20230201.mp4
In this video Guru presents the feature - "Knowledge articles in Messenger " Administrators can now enable knowledge articles in a Messenger configuration and link an existing knowledge base to that configuration. Customers can then search and browse knowledge articles in the Messenger...
FeatureReview_DX_Digital Web & Mobile Messaging_Knowledge articles in Messenger_GP_20230301.mp4
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