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In this video @Christopher Visick talks about configuring rules for any user in a work team. Supervisors can now configure rules for any user within a work team. This feature enables supervisors to establish alerting criteria at the work team level, ensuring that these rules apply...
20230920_Alerting_Ability to configure rules for any user within a work team_CV.mp4
In this video, Rebecca discusses new feature - Real time alerting based on agent’s after call work duration Supervisors can now receive real time notifications when an agent spends more time in the after call work than a specified duration. This feature enables supervisors to keep track of...
20230621_FeatureReview_CX_Reporting and Analytics_Real time alerting on ACW duration_RH.mp4
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.