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Discussion Thread 3
Capture User input when asked by a voice bot then present data to the agent via script

Genesys Cloud CX Technical Account Managers Architect/Routing User Created bot

Michael Joseph Carreon

Added 03-28-2022

Genesys Cloud CX Technical Account Managers Architect/Routing User Created bot

Discussion Thread 1
Bot Flows in the Interactions Performance View

User Created bot performanceviews PureConnect Reporting Genesys Cloud Topics Routing (ACD/IVR)

Peter Stoltenberg

Added 11-02-2021

User Created bot performanceviews PureConnect Reporting Genesys Cloud Topics Routing (ACD/IVR)

Discussion Thread 2
Architect Bot Flow & Dialog Engine Bot

Genesys Cloud Topics Architecture and Design Digital Channels User Created bot

SURESHKUMAR MAHALINGAM

Added 08-30-2021

Genesys Cloud Topics Architecture and Design Digital Channels User Created bot

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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