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Discussion Thread 3
Capture User input when asked by a voice bot then present data to the agent via script

Genesys Cloud CX Technical Account Managers Architect/Routing User Created bot

Michael Joseph Carreon

Added 03-28-2022

Genesys Cloud CX Technical Account Managers Architect/Routing User Created bot

Discussion Thread 1
Bot Flows in the Interactions Performance View

User Created bot performanceviews PureConnect Reporting Genesys Cloud CX Topics Routing (ACD/IVR)

Peter Stoltenberg

Added 11-02-2021

User Created bot performanceviews PureConnect Reporting Genesys Cloud CX Topics Routing (ACD/IVR)

Discussion Thread 2
Architect Bot Flow & Dialog Engine Bot

Genesys Cloud CX Topics Architecture and Design Digital Channels User Created bot

SURESHKUMAR MAHALINGAM

Added 08-30-2021

Genesys Cloud CX Topics Architecture and Design Digital Channels User Created bot

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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