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Updated agent canned responses panel.

In this video , @Shigeki Sahashi talks about the updated agent canned responses panel. Genesys Cloud redesigned the canned responses panel in the agent user interface to offer a more intuitive and user-friendly experience and ensure consistent and professional messaging. When agents select a...

Library Entry

Canned Responses user interface enhancements

In this video @Kumar Sanjeevi talks about the new update to the Canned Responses user interface enhancements The refreshed Canned Responses user interface now offers updates to the flow, style, and user controls. These enhancements do not affect existing functionality. ...

20240506_FeatureReview_CX_Canned Response User Interface Enhancements_SK.mp4

Discussion Thread 5

Attached file in Canned Responses

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Response Management Substitution

#Architect/Routing #Architect #cannedresponses #ArchitectureandDesign #DigitalChannels

Substitution.docx

Discussion Thread 3

Response Management Substitution

Discussion Thread 5

Canned Responses