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In this video @Santosh Bhandari talks about the new Insights App for iOS. You can download Insights for iOS from the App store. Search for Genesys Cloud Insights. Supervisors can now use the new Insights app for iOS to monitor queues and agents in real time, even while on the go....
20240610_FeatureReview_CX_Unified Communication & Collaboration_Insights app for iOS_SB(1).mp4
In this video @Christopher Visick talks about the newly released visual charting for Supervisors. Supervisors can now use additional charting features in the Insights view. These features facilitate an effortless visual comparison between the performance of a chosen group of agents and the...
20240529_FeatureReview_EX_Gamification & Performance Management_Insights visual charting for supervisors_CV.mp4
In this video @Joseph Ian Romero talks about recently enhanced capabilities of Analytics API. Genesys Cloud now dynamically monitors activity for conversations, flows, routing, work teams, and users via the new /api/v2/analytics/*/activity/query endpoints. This feature enhances capabilities...
20240506_FeatureReview_CX_Analytics_Analytics API Enhanced Capabilites_JR.mp4
In this video @Kumar Sanjeevi talks about the recently released enhancements in alerts management. Supervisors can now easily mark all alerts as read or unread and can bulk delete the alerts. This feature enables supervisors to improve efficiency and optimize workload. Release Notes: ...
20240429_FeatureReview_CX_Enhanced Alerts Management_SK.mp4
In this video @Kumar Sanjeevi about the new Public APIs for Collaborate chat room management and chat messages. Genesys Cloud Public API now has REST endpoints to create, update, and view Collaborate chat messages and chat rooms. This feature enables developers and administrators the ability...
20240311_FeatureReview_CX_Public_APIs_for_Collaborate_chat_room_management_and_chat_Messages_SK.mp4
In this video @Ludovic Callebaut talks about the new update that allows Administrators to view and edit imported data via the user interface in the Contact List editor Outbound administrators can now use the contact list editor within the Genesys Cloud user interface to view imported contact...
20240513_FeatureReview_CX_Outbound Contact List editor.mp4
In this video @Kumar Sanjeevi talks about the new update to the Canned Responses user interface enhancements The refreshed Canned Responses user interface now offers updates to the flow, style, and user controls. These enhancements do not affect existing functionality. ...
20240506_FeatureReview_CX_Canned Response User Interface Enhancements_SK.mp4