In this video @Krishneel Mani talks about the new functionality where we can now set a inactivity handling for messaging interactions Administrators can now configure an inactivity time limit for messaging interactions. When a customer or agent remains inactive beyond the defined...
In this video @Brian Feeney talks about how to send and receive media through X (formerly Twitter) channel. Agents can now receive inbound video and GIF attachments through the X (formerly Twitter) Direct Messaging channel. Additionally agents can send outbound images, videos and GIFs on X...
In this video, @Takakiyo Ikari talks about the improved Agent Messaging Interface. Genesys Cloud refreshed the agent messaging interface with improvements that provide a more user-friendly experience and a future-ready codebase. The updated interface maintains feature parity with the...
In this video @Guru Prasadh Jeevan Rao talks about highlight markdown support in web messaging. Administrators can now use the highlight markdown feature in messages sent via web messaging. This feature enables digital bots, knowledge bots, and agents to highlight specific snippets of text...
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