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In this video, @Takakiyo Ikari talks about the improved Agent Messaging Interface. Genesys Cloud refreshed the agent messaging interface with improvements that provide a more user-friendly experience and a future-ready codebase. The updated interface maintains feature parity with the...
In this video @Guru Prasadh Jeevan Rao talks about highlight markdown support in web messaging. Administrators can now use the highlight markdown feature in messages sent via web messaging. This feature enables digital bots, knowledge bots, and agents to highlight specific snippets of text...