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In this video, Becky discusses a new feature "Active Total Callback column in Performance views" Contact center managers and supervisors can now use the new Active Total Callback, which represents the cumulative calling activity duration for the call portions of the callback. Managers and...
20240207_CX_Reporting and Analytics_Active Total Callback column in Performance views_RH.mp4
In this video, Yu Heng discusses details on how to view export of data from performance view. It is an interesting content that provides step-by-step guide and a walkthrough of export of data from Performance views. Presenter: @Yu Heng Tan #TAMStudios #UseCase #performanceviews ...
20230329_UseCase_CX_Platform Administration_How to do a View Export_YHT.mp4
In this video, Guru discusses the new feature "Introducing the Data Actions Performance views". Contact center managers and supervisors can use the new Data Actions Performance Summary and Data Actions Performance Detail views to see data about usage, responsiveness, or failure rates for data...
FeatureReview_CX_Open Platform_Introducing the Data Actions Performance views_GP_20230405.mp4