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3 results found for "#transfers"

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Library Entry
Improved agent utilization for digital transfers

In this video @John Sunder talks about how to improve agent utilization for digital transfers. Genesys Cloud now ensures that digital interactions in a transfer state do not affect an agent's utilization. With this feature, agents can now handle other digital interactions while they wait...

20240415_FeatureReview_DX_Improved agent utilization for digital transfers_JS.mp4

Rebecca Harper

Added 05-13-2024

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Genesys Cloud Topics Community Videos ... Digital Channels User Created digital FeatureReview TAMStudios transfers

Discussion Thread 8
Agent Transfer Behavior

PureConnect queue screen pop Scripter Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other User Created transfers

Matthew Rauenzahn

Added 08-15-2022

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PureConnect queue screen pop Scripter Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other User Created transfers

Discussion Thread 10
Architect - Transfer to external number

Genesys Cloud Architect PureCloud Voice User Created transfers

Marco Villaseñor

Added 09-06-2018

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Genesys Cloud Architect PureCloud Voice User Created transfers

Showing 1-3 of 3 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Library Entry Improved agent utilization for digital transfers

Discussion Thread 8 Agent Transfer Behavior

Discussion Thread 10 Architect - Transfer to external number

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Library Entry
Improved agent utilization for digital transfers

Discussion Thread 8
Agent Transfer Behavior

Discussion Thread 10
Architect - Transfer to external number