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In this video @Guru Prasadh Jeevan Rao talks about highlight markdown support in web messaging. Administrators can now use the highlight markdown feature in messages sent via web messaging. This feature enables digital bots, knowledge bots, and agents to highlight specific snippets of text...
In this video, Mark discusses a new feature "Improved on-demand Messenger launcher visibility" Administrators can now configure the Messenger launcher to remain visible even during page reloads and site navigation when triggered by business logic. This ensures uninterrupted access to ongoing...
20240207_FeatureReview_CX_Messenger - Improved On-Demand Launcher is Visible while Conversation is Active_ MB.mp4
In this video @Guru Prasadh Jeevan Rao talks about a feature to allow end-user participants to clear web messaging conversations. Organizations can now allow web messaging participants to clear the end-user conversations, useful for conversations that start on shared devices. After the...
20231011_FeatureReview_Web Messenger_CX__Allow end-user participants to clear web messaging conversations_GP.mp4
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In this video, Joseph discusses the new feature "Authenticated Messaging Messenger Transport Mobile SDK" Brands can now integrate authenticated messaging in their applications. This enables the agents to provide a personalized experience when they interact with customers using the mobile...
20230621_FeatureReview_CX_Unified Communication & Collabor_Authenticated Messaging_JR.mp4