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In this video @Brian Feeney talks about typing indicators in Mobile Messenger. Participants can now see when the other party is typing in Mobile Messenger conversations, indicated by three dots that precede a response. This feature aligns Mobile Messenger with web messaging capabilities,...
In this video @Brian Feeney discusses a new feature "Mobile Messenger SDK for iOS and Android" Administrators can now integrate no-code or low-code embeddable UIs for asynchronous messaging directly into native mobile apps. This feature enables administrators to manage these interfaces...
In this video @Yu Tan discusses new feature "Enhanced message delivery status in messenger widget" Genesys Cloud now includes the ability to view message delivery status on the Messenger widget. Delivery statuses such as Sent, Sending, or Not Sent appear next to the message. This...
In this video @Brian Feeney talks about the granular control for clearing or signing out of web visit or journey sessions. Genesys Cloud now enhances privacy by exercising more granular control over when to clear or sign out the current web visit or journey session. Brands have the...
In this video, Brian discusses a new feature "Improved Messenger UI color contrast patterns". Users can now use enhanced button selector visibility to experience improved keyboard tabbing navigation in Messenger. Also, Messenger now provides upgraded color contrast patterns for specific...
20231108_FeatureReview_DX_Digital Web & Mobile Messaging_ImprovedMessengerUIColorContrastPatterns_BF.mp4
In this video @Brian Feeney talks about Supported file attachments update in third-party messaging. Genesys identified a list of file types that are not supported by default in third-party messaging when agents send and receive chat interactions. This specification provides additional...
20230920_FeatureReview_DX_Digital_Bots_MessengerAttachments_BF.mp4
As part of the two part series on Web Messenger we have Part Two. in this presentation we have Principle Solutions Consultant @Matt McPhee explaining, in detail, the ways in which Web Messenger can be integrated into a businesses mobile application. If you...
20230603_OVERVIEW_WEB_MESSENGER_Part2_WEB MESSENGER IN MOBILE APP.mp4
This is a two part series on Web Messenger. In Part 1, Technical Account Manager @Brian Feeney gives an overview of the functionality of Web Messenger within GenesysCloud. Be sure to check out Part 2 where Principle Solutions Consultant @Matt McPhee explains in...
20230606_UseCase_DX_Digital Web & Mobile Messaging_WebMessengingOverview_BF.mp4