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In this video , @Kumar Sanjeevi talks about how administrators can now configure auto answer settings at the queue level for voice interactions. With this update, administrators can enable auto answer for specific queues, such as outbound campaigns, while keeping it disabled for inbound queues...
In this video @Shigeki Sahashi (or Sam), talks about the new update to extended the After Call Work (ACW) Timeout Supervisors can now set After Call Work (ACW) timeouts for up to 60 minutes for the following options: Mandatory, Time-boxed; Mandatory, Time-boxed No-Early...