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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 2
Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 2
ADD SKILL - ARCHITECT

Discussion Thread 2
ARCHITECT - TRANSFER to ACD -> OVERRIDE ACD SKILLS

About Genesys

Welcome to the Community!

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Discussion Thread 2 Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 2 ADD SKILL - ARCHITECT

Discussion Thread 2 ARCHITECT - TRANSFER to ACD -> OVERRIDE ACD SKILLS

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 2
Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 2
ADD SKILL - ARCHITECT

Discussion Thread 2
ARCHITECT - TRANSFER to ACD -> OVERRIDE ACD SKILLS