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In this video, Joseph discusses the new feature, "Identify unused roles and permissions in the Admin UI" Administrators can now identify user-assigned roles and role-assigned permissions that have not been used in the last 30 days. This information helps administrators determine which...
20230503_FeatureReview_CX_Open Platform_Unused RolesPermissions_JR.mp4
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.