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Hidden H4 Anchor
Genesys Cloud - Main (2)
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After-call Work (2)
ACW (1)
CALL RULES (1)
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Contact center management (1)
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2 results found for "tags:"After-call Work""
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Outbound Campaign - Schedule callback --> Do not auto-dial
Steven Deferme
Added 05-26-2017
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Discussion Thread
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What advice can you share on which after-call work (ACW) option a contact center manager should choose for agents and why, and how it will show in the performance views and reports?
Clay Tison
Added 09-22-2016
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