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3 results found for "tags:"Agent Metrics""

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Discussion Thread 2
How Frequently are other customers running reports .?

Archive PureCloud Agent Metrics Genesys Cloud Other Reports

Added 01-30-2018

Archive PureCloud Agent Metrics Genesys Cloud Other Reports

Discussion Thread 3
Agent Metrics and Queue Metrics not adding up.

Archive PureCloud Agent Metrics Agent Metrics Daily ... Contact center management Queue Metrics

Added 05-31-2017

Archive PureCloud Agent Metrics Agent Metrics Daily ... Contact center management Queue Metrics

Discussion Thread 3
Agent Dashboard not accurate

Archive PureCloud Agent Dashboard Agent Metrics Contact center management Performance

Added 02-16-2017

Archive PureCloud Agent Dashboard Agent Metrics Contact center management Performance

Showing 1-3 of 3 results

1

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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