In this video @Guru Prasadh Jeevan Rao and I talk about the introduction of Genesys Agent Copilot but this time with a voice interaction in the demo. If you want to know more on the configuration of the Agent Copilot please visit the same review with a digital interaction demo here: ...

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Archive PureCloud Agent AI Genesys Cloud Topics Community Videos ... Conversational AI ... User Created Copilot FeatureReview TAMStudios

Rebecca Harper

Added 07-29-2024

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Archive PureCloud Agent AI Genesys Cloud Topics Community Videos ... Conversational AI ... User Created Copilot FeatureReview TAMStudios

Discussion Thread 2
How does a conversation get started on one day, never reach an agent, get "scheduled" as something, then pop back up 2 days later to an agent?

Archive PureCloud Agent Long Call Genesys Cloud Basic features and ...

Ben Carroll

Added 01-24-2018

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Archive PureCloud Agent Long Call Genesys Cloud Basic features and ...

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Is Communicating status not working or I don't know how to read it?

Archive PureCloud Agent Resource Center Supervisor Need Genesys Cloud Basic features and ... Ideas and feedback

Rafael Arango

Added 11-23-2017

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Archive PureCloud Agent Resource Center Supervisor Need Genesys Cloud Basic features and ... Ideas and feedback

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How to keep a customer on hold after a conference canceled by the 3rd member ?

Archive PureCloud Agent Calls Feature Request Genesys Cloud Ideas and feedback

Simon DESVERGEZ

Added 11-15-2017

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 6 Refresh of Profile Panel UI

Library Entry Refresh of Profile Panel UI

Library Entry Introducing Genesys Agent Copilot (Voice)

Discussion Thread 2 How does a conversation get started on one day, never reach an agent, get "scheduled" as something, then pop back up 2 days later to an agent?

Discussion Thread 2 Is Communicating status not working or I don't know how to read it?

Discussion Thread 4 How to keep a customer on hold after a conference canceled by the 3rd member ?

About Genesys

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Discussion Thread 6
Refresh of Profile Panel UI

Library Entry
Refresh of Profile Panel UI

Library Entry
Introducing Genesys Agent Copilot (Voice)

Discussion Thread 2
How does a conversation get started on one day, never reach an agent, get "scheduled" as something, then pop back up 2 days later to an agent?

Discussion Thread 2
Is Communicating status not working or I don't know how to read it?

Discussion Thread 4
How to keep a customer on hold after a conference canceled by the 3rd member ?