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Discussion Thread 2
How does a conversation get started on one day, never reach an agent, get "scheduled" as something, then pop back up 2 days later to an agent?

Archive PureCloud Agent Long Call Genesys Cloud CX Basic features and ...

Added 01-24-2018

Archive PureCloud Agent Long Call Genesys Cloud CX Basic features and ...

Discussion Thread 2
Is Communicating status not working or I don't know how to read it?

Archive PureCloud Agent Resource Center Supervisor Need Genesys Cloud CX Basic features and ... Ideas and feedback

Added 11-23-2017

Archive PureCloud Agent Resource Center Supervisor Need Genesys Cloud CX Basic features and ... Ideas and feedback

Discussion Thread 4
How to keep a customer on hold after a conference canceled by the 3rd member ?

Archive PureCloud Agent Calls Feature Request Genesys Cloud CX Ideas and feedback

Simon DESVERGEZ

Added 11-15-2017

Archive PureCloud Agent Calls Feature Request Genesys Cloud CX Ideas and feedback

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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