A place to ask questions, connect with others, and stay in the know
In this video I talk about the real-time WhatsApp message status tracking. Agents can now view real-time WhatsApp message status tracking events, including Sent, Delivered, and Read indicators, for outbound WhatsApp interactions. This feature provides delivery and read receipts with time...
In this video @Christopher Visick shows us the "Topic" tab now available in the Summary and Detail views. Introducing new Topic tab in agent, queue, and flow summary and detail views Administrators and supervisors can now use the new Topic tab in agent, queue, and flow summary and...
FeatureReview_EX_WEM_New_Topic_Views_CV_20230413.mp4