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3 results found for "tags:"Agents View""
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Library Entry
Real-time WhatsApp message status tracking

In this video I talk about the real-time WhatsApp message status tracking. Agents can now view real-time WhatsApp message status tracking events, including Sent, Delivered, and Read indicators, for outbound WhatsApp interactions. This feature provides delivery and read receipts with time...

Rebecca Harper's profile image
Rebecca Harper
Added 11-28-2024
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Archive PureCloud Agents View Genesys Cloud Topics Community Videos ... Digital Channels Reporting/Analytics User Created   FeatureReview   TAMStudios   WhatsApp

Library Entry
Introducing new Topic tab in agent, queue, and flow summary and detail views

In this video @Christopher Visick shows us the "Topic" tab now available in the Summary and Detail views. Introducing new Topic tab in agent, queue, and flow summary and detail views Administrators and supervisors can now use the new Topic tab in agent, queue, and flow summary and...

FeatureReview_EX_WEM_New_Topic_Views_CV_20230413.mp4

Rebecca Harper's profile image
Rebecca Harper
Added 04-24-2023
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Archive PureCloud Agents View Queue View User Created   FeatureReview   TAMStudios   WEM Genesys Cloud Topics Quality Management Reporting/Analytics
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