Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 3 Automate removal of Agents from Queues when deleted

Discussion Thread 3 We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 3 Alerting Agents to Spanish

Discussion Thread 1 help.mypurecloud.com

Discussion Thread 1 help.mypurecloud.com

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Discussion Thread 3
Automate removal of Agents from Queues when deleted

Discussion Thread 3
We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 3
Alerting Agents to Spanish

Discussion Thread 1
help.mypurecloud.com

Discussion Thread 1
help.mypurecloud.com