Library Entry

Suppress profile notifications

In this video, @John Sunder discusses a new feature "Suppress profile notifications" Administrators can now allow users to suppress profile notifications through the notification preferences. Previously, users received profile notifications by default without the option to disable them....

Library Entry

Real time alerts for out of adherence status

In this video @Krishneel Mani talks about real time alerts for out of adherence status. Supervisors and agents can now create alerts for employee engagement metrics. This feature provides the ability to generate alerts when agents exceed out-of-adherence status duration thresholds....

06052024_FeatureReview_OutOfAdherenceAlerts_KM.mp4

Library Entry

Create in-app toast notification alert rule

In this video @Joseph Ian Romero talks about the feature to create in-app toast notification alert rules. Supervisors can now set in-app toast notification alerts for users with alerting permissions. For more information, see Create an alert rule . https://help.mypurecloud.com...

20231025_FeatureReview_CX_Analytics_In-App Toast Notification Alert Rule_JR.mp4

Discussion Thread 5

Receiving Alert from Alert Rule every day (after hours) at the same time, with no interactions to trigger it

Discussion Thread 2

How do you set an alert for X interactions waiting (instantaneous)

Discussion Thread 3

Possibility to keep Alert Notification window open (until closed)?