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Discussion Thread 3
Trouble converting hh:mm:ss time from Genesys export to hours in Excel

Watanaphon Adomat

Added 08-13-2025

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Discussion Thread 2
Get Queue Details Data Action for Messenger

Louis Dambrosio

Added 06-06-2025

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Library Entry
Improved interval granularity for ad-hoc exports

In this video @Stalin Singh talks about the improved interval granularity for ad-hoc exports. Contact center managers and supervisors can now select various interval lengths for a selected time period during ad-hoc exports. This feature enhances control over exported data and offers more...