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Analytics/WFM (6)

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6 results found for "tags:"Analytics/WFM""

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Library Entry
View speech and text analytics data for a year at a time

In this video @Stalin Singh talks about how to view speech and text analytics data for a year at a time. Supervisors and analysts can now view speech and text analytics data for up to one year at a time in the Topic Trends, Agent Topics and Queue Topics views. This feature enables...

Rebecca Harper

Added 08-25-2024

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Genesys Cloud CX Technical Account Managers Analytics/WFM Genesys Cloud Topics Community Videos ... Quality Management Reporting/Analytics User Created FeatureReview Speech TAMStudios

Discussion Thread 2
My Interactions view for agents - Released on September 14, 2022 - Missing Column "Monitored"

Genesys Cloud CX Technical Account Managers Analytics/WFM Genesys Cloud Reports Genesys Cloud Topics Telephony

Stephanie Bowden

Added 09-30-2022

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Genesys Cloud CX Technical Account Managers Analytics/WFM Genesys Cloud Reports Genesys Cloud Topics Telephony

Library Entry
Start and Stop Times for Shift - Reporting

#Workforcemanagement #Reports #Analytics/WFM #Reporting/Analytics

Queue Metrics Interval Export.pdf

Genesys Cloud CX Technical Account Managers Analytics/WFM Genesys Cloud Topics Reporting/Analytics Genesys Cloud Reports Workforce management

Matthew Raleigh

Added 06-09-2022

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Genesys Cloud CX Technical Account Managers Analytics/WFM Genesys Cloud Topics Reporting/Analytics Genesys Cloud Reports Workforce management

Discussion Thread 2
Start and Stop Times for Shift - Reporting

Genesys Cloud CX Technical Account Managers Analytics/WFM Genesys Cloud Topics Reporting/Analytics Genesys Cloud Reports Workforce management

Matthew Raleigh

Added 06-09-2022

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Genesys Cloud CX Technical Account Managers Analytics/WFM Genesys Cloud Topics Reporting/Analytics Genesys Cloud Reports Workforce management

Discussion Thread 3
Bullseye not compatible with WFM

Genesys Cloud CX Technical Account Managers Analytics/WFM Architect/Routing Genesys Cloud Topics Architecture and Design Genesys Cloud Interaction routing (ACD)

Matthew Raleigh

Added 02-22-2022

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Genesys Cloud CX Technical Account Managers Analytics/WFM Architect/Routing Genesys Cloud Topics Architecture and Design Genesys Cloud Interaction routing (ACD)

Discussion Thread 1
Multi-Skills scheduling vs Planning groups (WFM)

Genesys Cloud CX Technical Account Managers Analytics/WFM User Created GenesysCloud MultiSkillsScheduling PlanningGroups

Tam Cao

Added 05-31-2021

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Genesys Cloud CX Technical Account Managers Analytics/WFM User Created GenesysCloud MultiSkillsScheduling PlanningGroups

Showing 1-6 of 6 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Library Entry View speech and text analytics data for a year at a time

Discussion Thread 2 My Interactions view for agents - Released on September 14, 2022 - Missing Column "Monitored"

Library Entry Start and Stop Times for Shift - Reporting

Discussion Thread 2 Start and Stop Times for Shift - Reporting

Discussion Thread 3 Bullseye not compatible with WFM

Discussion Thread 1 Multi-Skills scheduling vs Planning groups (WFM)

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Library Entry
View speech and text analytics data for a year at a time

Discussion Thread 2
My Interactions view for agents - Released on September 14, 2022 - Missing Column "Monitored"

Library Entry
Start and Stop Times for Shift - Reporting

Discussion Thread 2
Start and Stop Times for Shift - Reporting

Discussion Thread 3
Bullseye not compatible with WFM

Discussion Thread 1
Multi-Skills scheduling vs Planning groups (WFM)