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Enable real-time queue and agent monitoring with customizable notifications on Android

In this video @Joseph Ian Romero talks about how to enable real-time queue and agent monitoring with customizable notifications on Android. Supervisors can now use the new Insights app for Android to monitor queues and agents in real time, even while away from their desks. They can also set...

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Automatic missed call notifications for mobile communicate users.

In this video , @Shigeki Sahashi talks about automatic missed call notifications for mobile communicate users. Genesys Cloud Communicate users can now enable automatic missed call notifications on iOS and Android devices. This feature helps users stay responsive by alerting them when they...

Discussion Thread 5

What is the timeline for iOS cell phones having the same functionality as the Android?

Discussion Thread 2

"Phone Selector" in mobile app (Collaborate)