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In this video @Hiroyuki Sato talks about collapsible card interface in Architect actions. Genesys introduced collapsible cards for the listed Architect actions. This improvement creates a clear visual hierarchy and enhanced section differentiation. The flexibility to collapse and expand...
In this video @Phil Gyue Sun talks us through the feature Architect voice flow access to inbound headers on BYOC Cloud calls. Flow authors can now use Architect’s Get SIP Headers and Get Raw SIP Headers actions to access inbound headers on BYOC Cloud calls in voice flows and pass the SIP...
20231025_FeatureReview_CX_Inbound_Get SIP Headers action_PS.mp4