Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Community!

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 5 Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Discussion Thread 3 Is there any update on the progress of the PureCloud for Salesforce - Dialer Campaign Management integration?

Discussion Thread 7 We have recently started outbound call campaigns and I am looking for information on how scheduled call backs work with a campaign.

Discussion Thread 3 My test outbound campaign are not calling the secondary number, just the primary number. How do I get it to call both numbers during a campaign?

Discussion Thread 2 Agentless campaign - Survey

Discussion Thread 8 Outbound Campaign - Schedule callback --> Do not auto-dial

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 5
Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Discussion Thread 3
Is there any update on the progress of the PureCloud for Salesforce - Dialer Campaign Management integration?

Discussion Thread 7
We have recently started outbound call campaigns and I am looking for information on how scheduled call backs work with a campaign.

Discussion Thread 3
My test outbound campaign are not calling the secondary number, just the primary number. How do I get it to call both numbers during a campaign?

Discussion Thread 2
Agentless campaign - Survey

Discussion Thread 8
Outbound Campaign - Schedule callback --> Do not auto-dial