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Genesys Cloud CX (5)

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Call Analysis (5)

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5 results found for "tags:"Call Analysis""

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Discussion Thread 2
Is there a way to create an outbound call flow that doesn't need a contact list?

Genesys Cloud CX Basic features and ... Archive PureCloud Call Analysis Contact List Machine Call Analysis Outbound Outbound Call Flows Outbound Campaign

Added 02-05-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Call Analysis Contact List Machine Call Analysis Outbound Outbound Call Flows Outbound Campaign

Discussion Thread 7
OUTBOUND CAMPAIGN STRATEGY

Archive PureCloud Call Analysis Call Rule Sets CAMPAIGN STRATEGY Contact Attempt CONTACT LIST FILTERS Outbound Campaign OUTBOUND CAMPAIGN ... Recycle Use Case Genesys Cloud CX Ideas and feedback

Added 08-25-2017

Archive PureCloud Call Analysis Call Rule Sets CAMPAIGN STRATEGY Contact Attempt CONTACT LIST FILTERS Outbound Campaign OUTBOUND CAMPAIGN ... Recycle Use Case Genesys Cloud CX Ideas and feedback

Discussion Thread 5
Can PureCloud check to see if people "are actually on Queue"?

Genesys Cloud CX Basic features and ... Ideas and feedback Archive PureCloud Call Analysis Call Flow Control Calls Explanations In-Queue On Queue

Rodrigo Olivares

Added 04-10-2017

Genesys Cloud CX Basic features and ... Ideas and feedback Archive PureCloud Call Analysis Call Flow Control Calls Explanations In-Queue On Queue

Discussion Thread 8
Using Outbound Flow with an Answering Machine Call Analysis

Archive PureCloud Call Analysis Machine Call Analysis Outbound Flow Genesys Cloud CX Contact center ...

Added 03-31-2017

Archive PureCloud Call Analysis Machine Call Analysis Outbound Flow Genesys Cloud CX Contact center ...

Discussion Thread 7
Attempt Control,Call Analysis and Campaign Rule

Archive PureCloud API ATTEMPTs CONTROL Call Analysis Call Analysis And ... Campaign Rules Outbound Campaign SORTING SORTING LEADS Genesys Cloud CX Basic features and ...

Added 03-06-2017

Archive PureCloud API ATTEMPTs CONTROL Call Analysis Call Analysis And ... Campaign Rules Outbound Campaign SORTING SORTING LEADS Genesys Cloud CX Basic features and ...

Showing 1-5 of 5 results

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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