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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 8
Abandoned Calls

Discussion Thread 5
Can PureCloud check to see if people "are actually on Queue"?

Discussion Thread 4
Three schedules to three call flow in one IVR routing?

Discussion Thread 2
How in an In-Q flow married to a Call Flow?

About Genesys

Welcome to the Community!

Search

More Filters

Group Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 8 Abandoned Calls

Discussion Thread 5 Can PureCloud check to see if people "are actually on Queue"?

Discussion Thread 4 Three schedules to three call flow in one IVR routing?

Discussion Thread 2 How in an In-Q flow married to a Call Flow?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Abandoned Calls

Discussion Thread 5
Can PureCloud check to see if people "are actually on Queue"?

Discussion Thread 4
Three schedules to three call flow in one IVR routing?

Discussion Thread 2
How in an In-Q flow married to a Call Flow?