Search

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Welcome to the Community!

More Filters

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Abandoned Calls

Discussion Thread 5
Can PureCloud check to see if people "are actually on Queue"?

Discussion Thread 4
Three schedules to three call flow in one IVR routing?

Discussion Thread 2
How in an In-Q flow married to a Call Flow?

About Genesys

Welcome to the Community!

Search

More Filters

Forum Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 8 Abandoned Calls

Discussion Thread 5 Can PureCloud check to see if people "are actually on Queue"?

Discussion Thread 4 Three schedules to three call flow in one IVR routing?

Discussion Thread 2 How in an In-Q flow married to a Call Flow?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Abandoned Calls

Discussion Thread 5
Can PureCloud check to see if people "are actually on Queue"?

Discussion Thread 4
Three schedules to three call flow in one IVR routing?

Discussion Thread 2
How in an In-Q flow married to a Call Flow?