Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 2 iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 2 Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Discussion Thread 4 Turn off DID prompt?

Discussion Thread 2 How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Discussion Thread 5 Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 4 Is there a way to add promotional messages to customers waiting in queue.?

Discussion Thread 9 Inbound call to agent extension shows up as gibberish

Discussion Thread 4 How to keep a customer on hold after a conference canceled by the 3rd member ?

Discussion Thread 3 We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 4 How do I delete a large amount of recorded calls

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Discussion Thread 2
iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 2
Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Discussion Thread 4
Turn off DID prompt?

Discussion Thread 2
How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Discussion Thread 5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 4
Is there a way to add promotional messages to customers waiting in queue.?

Discussion Thread 9
Inbound call to agent extension shows up as gibberish

Discussion Thread 4
How to keep a customer on hold after a conference canceled by the 3rd member ?

Discussion Thread 3
We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 4
How do I delete a large amount of recorded calls