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20 results found for "tags:"Calls""

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Discussion Thread 2
iFrame refreshing when attempting to send SMS during interaction

Charlie Scheel

Added 07-16-2024

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Discussion Thread 2
Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Kleid Gjataj

Added 01-26-2018

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Discussion Thread 4
Turn off DID prompt?

Altaf Gosla

Added 01-24-2018

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Discussion Thread 2
Why does Queue Metrics Daily reported “Offered” calls rarely equal “Answered” + “Abandoned” + “Callbacks” + “Transferred”? What is the best metric to determine calls actually received in day in a queue?

Bruce Lambert

Added 01-16-2018

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Discussion Thread 2
How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Bryan Bender

Added 01-10-2018

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Discussion Thread 2
Why do queue calls go to agents that are off queue trying to finish after call work?

Bryan Bender

Added 01-10-2018

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Discussion Thread 4
Is there a way to add promotional messages to customers waiting in queue.?

Laurie Cochrane

Added 12-06-2017

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Discussion Thread 5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Ana Laia

Added 12-06-2017

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Discussion Thread 9
Inbound call to agent extension shows up as gibberish

Sergey Syrota

Added 11-20-2017

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Discussion Thread 2
When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?

John Previte

Added 11-16-2017

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Discussion Thread 2
iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 2
Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Discussion Thread 4
Turn off DID prompt?

Discussion Thread 2
Why does Queue Metrics Daily reported “Offered” calls rarely equal “Answered” + “Abandoned” + “Callbacks” + “Transferred”? What is the best metric to determine calls actually received in day in a queue?

Discussion Thread 2
How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Discussion Thread 2
Why do queue calls go to agents that are off queue trying to finish after call work?

Discussion Thread 4
Is there a way to add promotional messages to customers waiting in queue.?

Discussion Thread 5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 9
Inbound call to agent extension shows up as gibberish

Discussion Thread 2
When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?

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Discussion Thread 2 iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 2 Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Discussion Thread 4 Turn off DID prompt?

Discussion Thread 2 Why does Queue Metrics Daily reported “Offered” calls rarely equal “Answered” + “Abandoned” + “Callbacks” + “Transferred”? What is the best metric to determine calls actually received in day in a queue?

Discussion Thread 2 How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Discussion Thread 2 Why do queue calls go to agents that are off queue trying to finish after call work?

Discussion Thread 4 Is there a way to add promotional messages to customers waiting in queue.?

Discussion Thread 5 Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 9 Inbound call to agent extension shows up as gibberish

Discussion Thread 2 When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?

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Discussion Thread 2
iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 2
Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Discussion Thread 4
Turn off DID prompt?

Discussion Thread 2
Why does Queue Metrics Daily reported “Offered” calls rarely equal “Answered” + “Abandoned” + “Callbacks” + “Transferred”? What is the best metric to determine calls actually received in day in a queue?

Discussion Thread 2
How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Discussion Thread 2
Why do queue calls go to agents that are off queue trying to finish after call work?

Discussion Thread 4
Is there a way to add promotional messages to customers waiting in queue.?

Discussion Thread 5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 9
Inbound call to agent extension shows up as gibberish

Discussion Thread 2
When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?