Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 2 iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 2 Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Discussion Thread 4 Turn off DID prompt?

Discussion Thread 2 Why does Queue Metrics Daily reported “Offered” calls rarely equal “Answered” + “Abandoned” + “Callbacks” + “Transferred”? What is the best metric to determine calls actually received in day in a queue?

Discussion Thread 2 Why do queue calls go to agents that are off queue trying to finish after call work?

Discussion Thread 2 How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Discussion Thread 5 Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 4 Is there a way to add promotional messages to customers waiting in queue.?

Discussion Thread 9 Inbound call to agent extension shows up as gibberish

Discussion Thread 2 When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?

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Discussion Thread 2
iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 2
Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

Discussion Thread 4
Turn off DID prompt?

Discussion Thread 2
Why does Queue Metrics Daily reported “Offered” calls rarely equal “Answered” + “Abandoned” + “Callbacks” + “Transferred”? What is the best metric to determine calls actually received in day in a queue?

Discussion Thread 2
Why do queue calls go to agents that are off queue trying to finish after call work?

Discussion Thread 2
How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Discussion Thread 5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 4
Is there a way to add promotional messages to customers waiting in queue.?

Discussion Thread 9
Inbound call to agent extension shows up as gibberish

Discussion Thread 2
When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?