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12 results found for "tags:"Calls""
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iFrame refreshing when attempting to send SMS during interaction
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Charlie Scheel
Added 07-16-2024
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Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.
Genesys Cloud
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Basic features and ...
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Calls
Kleid Gjataj
Added 01-26-2018
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4
Turn off DID prompt?
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Altaf Gosla
Added 01-24-2018
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How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.
Genesys Cloud
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Bryan Bender
Added 01-10-2018
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5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"
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Ana Laia
Added 12-06-2017
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4
Is there a way to add promotional messages to customers waiting in queue.?
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Laurie Cochrane
Added 12-06-2017
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9
Inbound call to agent extension shows up as gibberish
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Sergey Syrota
Added 11-20-2017
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4
How to keep a customer on hold after a conference canceled by the 3rd member ?
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Simon DESVERGEZ
Added 11-15-2017
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We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?
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Sophie Verrette
Added 11-06-2017
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4
How do I delete a large amount of recorded calls
Genesys Cloud
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Quality management
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John Previte
Added 10-26-2017
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Genesys Cloud
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