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Hidden H4 Anchor
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Calls (19)
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19 results found for "tags:"Calls""
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Discussion Thread
2
Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.
Genesys Cloud CX
Architect
Basic features and ...
Archive PureCloud
Calls
Kleid Gjataj
Added 01-26-2018
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Genesys Cloud CX
Architect
Basic features and ...
Archive PureCloud
Calls
Discussion Thread
4
Turn off DID prompt?
Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
DID
External Party
Good Experience
Altaf Gosla
Added 01-24-2018
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Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
DID
External Party
Good Experience
Discussion Thread
2
Why does Queue Metrics Daily reported “Offered” calls rarely equal “Answered” + “Abandoned” + “Callbacks” + “Transferred”? What is the best metric to determine calls actually received in day in a queue?
Archive PureCloud
Calls
Contact center management
Queue Metrics Daily
Bruce Lambert
Added 01-16-2018
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Archive PureCloud
Calls
Contact center management
Queue Metrics Daily
Discussion Thread
2
Why do queue calls go to agents that are off queue trying to finish after call work?
Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
Queue Calls
Bryan Bender
Added 01-10-2018
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Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
Queue Calls
Discussion Thread
2
How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.
Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
Queue Calls
True Interactions
True Representation
Bryan Bender
Added 01-10-2018
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Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
Queue Calls
True Interactions
True Representation
Discussion Thread
5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"
Archive PureCloud
After Call Work
Agent Status
Calls
Contact center management
Interacting
New Topic
REALTIME
Talking
Ana Laia
Added 12-06-2017
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After Call Work
Agent Status
Calls
Contact center management
Interacting
New Topic
REALTIME
Talking
Discussion Thread
4
Is there a way to add promotional messages to customers waiting in queue.?
Genesys Cloud CX
Basic features and ...
Ideas and feedback
Archive PureCloud
Calls
Promotional Messages
Laurie Cochrane
Added 12-06-2017
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Genesys Cloud CX
Basic features and ...
Ideas and feedback
Archive PureCloud
Calls
Promotional Messages
Discussion Thread
9
Inbound call to agent extension shows up as gibberish
Archive PureCloud
Agent Extension
Calls
Genesys Cloud CX
Basic features and ...
Sergey Syrota
Added 11-20-2017
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Archive PureCloud
Agent Extension
Calls
Genesys Cloud CX
Basic features and ...
Discussion Thread
2
When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?
Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
Monitor
John Previte
Added 11-16-2017
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Genesys Cloud CX
Basic features and ...
Archive PureCloud
Calls
Monitor
Discussion Thread
3
Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?
Archive PureCloud
ACD
Calls
Priority
Genesys Cloud CX
Contact center ...
mayeul BRIVET
Added 11-15-2017
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Archive PureCloud
ACD
Calls
Priority
Genesys Cloud CX
Contact center ...
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