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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 8
Is it possible to block users/ip addresses from using our web chat?

Discussion Thread 3
What happened to the feature, in chat, of being able to see if another agent is typing in our group chat? It was very helpful to see if someone else is working on the chat.

Discussion Thread 2
PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

About Genesys

Welcome to the Community!

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Discussion Thread 8 Is it possible to block users/ip addresses from using our web chat?

Discussion Thread 3 What happened to the feature, in chat, of being able to see if another agent is typing in our group chat? It was very helpful to see if someone else is working on the chat.

Discussion Thread 2 PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Is it possible to block users/ip addresses from using our web chat?

Discussion Thread 3
What happened to the feature, in chat, of being able to see if another agent is typing in our group chat? It was very helpful to see if someone else is working on the chat.

Discussion Thread 2
PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world