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In this video @Ludovic Callebaut reviews use-cases for using the Collaborate license and shows us some of the features and functionality. The collaborate license is free to use for GCX customers, with no limit to the number of users you can configure. It allows staff in the company to video...
In this video @Fegy Simon reviews the feature "Set time to return to previous status after users disconnect and reconnect". Administrators can now set the amount of time that Genesys Cloud returns users their previous status after they disconnect and reconnect. If users disconnect longer...
FeatureReview_CX_OpenPlatform_set time to return to previous status_FS_20230310.mp4
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.