Library Entry

Remove users from Collaborate chat rooms

In this video @Krishneel Mani discusses how to remove users from Collaborate chat rooms. Administrators can now remove users from chat rooms if the users belong to a group that the administrators own. After removal, users cannot see the chat group or access messages from the chat group. ...

20240311_FeatureReview_CX_RemoveUserFromCollaborateChat_KM.mp4.mp4

Library Entry

Employee productivity - Improved Collaborate for iOS search experience

In this video @John Sunder talks about the employee productivity improvements to Collaborate for iOS search experience Collaborate for iOS users can now benefit from a streamlined search process. This feature enables users to experience a more efficient search process with fewer...

20231129_FeatureReview_CX_Improved Collaborate for iOS search experience _JS.mp4

Library Entry

Collaborate Features and Functions

In this video @Ludovic Callebaut reviews use-cases for using the Collaborate license and shows us some of the features and functionality. The collaborate license is free to use for GCX customers, with no limit to the number of users you can configure. It allows staff in the company to video...

UseCase_CX_OpenPlatform_CollaborateLicense_LC_20230428.mp4

Library Entry

Set time to return to previous status after users disconnect and reconnect

In this video @Fegy Simon reviews the feature "Set time to return to previous status after users disconnect and reconnect". Administrators can now set the amount of time that Genesys Cloud returns users their previous status after they disconnect and reconnect. If users disconnect longer...

FeatureReview_CX_OpenPlatform_set time to return to previous status_FS_20230310.mp4

Discussion Thread 2

"Phone Selector" in mobile app (Collaborate)

Discussion Thread 1

Discussion Thread 9

CHAT permissions

Discussion Thread 3

Can anyone tell me the difference between what I can do with the Collaborate app on my iPhone versus my web browser?