Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 2 Is there a way to create an outbound call flow that doesn't need a contact list?

Discussion Thread 3 is there a way that I can use to configure a campaign to dial only the repeated numbers as one time only ? example: I have a contact list , 3 numbers/records are the same number or same person, the system should not call that person 3 times !

Discussion Thread 3 Is there a way (without using the API) to mark a number as uncallable on a contact list if the phone # was dialed manually instead of being dialed by the outbound campaign?

Discussion Thread 5 Sorting contact list and campaign performance

Discussion Thread 2 Change a Wrap up code on a contact list

Discussion Thread 2 Delete a line item from a Contact list

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Discussion Thread 2
Is there a way to create an outbound call flow that doesn't need a contact list?

Discussion Thread 3
is there a way that I can use to configure a campaign to dial only the repeated numbers as one time only ? example: I have a contact list , 3 numbers/records are the same number or same person, the system should not call that person 3 times !

Discussion Thread 3
Is there a way (without using the API) to mark a number as uncallable on a contact list if the phone # was dialed manually instead of being dialed by the outbound campaign?

Discussion Thread 5
Sorting contact list and campaign performance

Discussion Thread 2
Change a Wrap up code on a contact list

Discussion Thread 2
Delete a line item from a Contact list