Library Entry

Advanced input file pre-processing

In this video @Kumar Sanjeevi talks about advanced input file pre-processing. Administrators can now define one or more find and replace expressions to modify the content of the input file before the upload process. These expressions are defined in the advanced section of a file...

20240702_FeatureReview_CX_Advanced_input_file_pre-processing_SK.mp4

Discussion Thread 2

Is there a way to create an outbound call flow that doesn't need a contact list?

Discussion Thread 3

is there a way that I can use to configure a campaign to dial only the repeated numbers as one time only ? example: I have a contact list , 3 numbers/records are the same number or same person, the system should not call that person 3 times !

Discussion Thread 3

Is there a way (without using the API) to mark a number as uncallable on a contact list if the phone # was dialed manually instead of being dialed by the outbound campaign?

Discussion Thread 5

Sorting contact list and campaign performance

Discussion Thread 2

Change a Wrap up code on a contact list

Discussion Thread 2

Delete a line item from a Contact list